Shipping policy

📦 TrendLux Wear — Shipping Policy

At TrendLux Wear, we’re committed to delivering a smooth, reliable, and transparent shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered so you always know what to expect.

1. Order Processing Times

All orders are processed within 1–3 business days. Once your order is shipped, you will receive an email confirmation with your tracking number.

Please note: Processing times may be extended during holidays, high‑volume periods, or unexpected delays.

2. Shipping Locations

We proudly ship to customers in:

Canada
United States
International destinations worldwide

Shipping rates and delivery times vary depending on your location and selected shipping method.

3. Estimated Delivery Times

Delivery estimates begin once your order has been shipped:

Canada: 5–12 business days
United States: 7–15 business days
International: 10–20 business days

These are estimated timeframes and may vary due to customs processing, carrier delays, or seasonal demand.

4. Shipping Rates

Shipping costs are calculated at checkout based on your location and the weight of your order. Occasionally, TrendLux Wear may offer free shipping promotions on qualifying orders.

5. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. Tracking updates may take 24–48 hours to appear after the carrier scans your package.

6. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs fees, import duties, or taxes. These charges are not included in your order total and are the responsibility of the customer.

7. Lost, Delayed, or Damaged Packages

TrendLux Wear is not responsible for:

Packages delayed by the carrier
Incorrect shipping information provided at checkout
Lost or stolen packages after delivery

If your package arrives damaged, please contact us within 48 hours with photos so we can assist you.

8. Incorrect Address

If you entered an incorrect address, contact us immediately at support@trendluxwear.com. If your order has not shipped, we will update the address. If it has already shipped, we cannot guarantee changes.